24/7 Expert Support

Top notch support available around the clock.

Need Some Help?

Our inclusive 24/7 technical support is limited to resolving network connectivity issues, virtualisation layer problems, hardware faults and anything out of your reasonable control. If you run into any other problems, from installing software to troubleshooting application code - our team of technical experts are here to help you, at any time of day or night, via our paid support option.

If you find yourself on this page often, you may find one of our Plesk powered Managed Cloud VPS plans or our PAYG Jelastic PaaS (web-scale hosting for Java, PHP, Ruby, Python, Node.js, Docker® apps) better suited to your needs; these alternatives cater to business customers who need to focus their attention on their services and solutions whilst someone else monitors, maintains, and secures your servers.

Metered Support

Our 'metered support' option allows us to perform any work that you require inside your VPS. We charge a flat rate per twenty minutes, with discounts for more time consuming tasks agreed upfront.

Charged at £10 / $15 per 20 minutes.

Open A Ticket


We take automatic backups of WizzVPS server to help to protect against data loss. To keep our pricing low, we only charge for this service if you request a restore: £15 / $25 per restore request. Backups are taken daily and have a 7 day retention period. Please open a support ticket if you need to request a restore. (Backups/restores are included free in our Managed VPS and Jelastic PaaS services)