24/7 Expert Support

Top notch support available around the clock.

Need Some Help?

Our inclusive 24/7 technical support is limited to resolving network connectivity issues, virtualisation layer problems, hardware faults and anything out of your reasonable control. If you run into any other problems, from installing software to troubleshooting application code - you can get results from our team of technical experts at any time of day or night via a our paid support option.

If you find yourself on this page often, you may find one of our Plesk powered Managed Cloud VPS plans or our PAYG Jelastic PaaS (web-scale hosting for Java, PHP, Ruby, Python, Node.js, Docker® apps) better suited to your needs.

Metered Support

Our 'metered support' option allows us to perform any work that you require inside your VPS. We charge a flat rate per twenty minutes, with discounts for more time consuming tasks agreed upfront.

Charged at £10 / $15 per 20 minutes.

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