Frequently Asked Questions
If you can't find an answer to your question, our technical support team are available 24/7 and can be contacted via our support page.
What payment methods do you accept?
We currently accept Visa, Mastercard, Maestro, American Express, JCB & PayPal.
Do you offer Windows as an operating system?
We only offer Linux operating systems at this time.
What Linux operating systems are available?
Choose from CentOS 6, Ubuntu 12.04 LTS (Precise Pangolin), and Debian 7 "Wheezy". All of the available distributions are tested by our specialist engineering team before being made available to ensure full compatibility with our hardware / virtualisation engine.
Do you offer 32 or 64 bit editions?
Each OS is provided as 64 bit only. However, if you need to run a 32 bit application and it doesn't have a 64 bit edition, in most cases you can install the necessary 32 bit libraries for your chosen OS distribution.
Can I purchase SSL certificates / domains from WizzVPS?
We offer SSL certificate purchases and domain registrations through our parent company Layershift. You can find out more information via the following links:
Can I host IRC or Torrent applications on your service?
We strictly forbid the use of IRC or Torrent applications of any description on our services.
Can I use your service for currency mining?
No. Currency mining is not permitted.
Do you have any test IP addresses available?
Yes, we have the following test IP addresses available for each location:
- UK: 126.96.36.199
- Chicago: 188.8.131.52
- Singapore: 184.108.40.206
How can I upgrade my traffic allowance?
All plans include a 500GB/month free traffic quota, with fair share bandwidth (of a 1Gbps host port). You can increase your traffic quota via the customer control panel for £10 / $15 per month per additional 100GB block.
I need a lot of traffic - any discounts?
Upgrade your WizzVPS to priority bandwidth and enjoy your own fully burstable 100Mbps port, and your free traffic quota is increased to 1TB/month. You can then further increase your traffic quota via the customer control panel for just £40 / $50 per additional 1TB block. Contact our Sales team for more information.
What happens if I exceed my traffic quota?
We will notify you at 75%+ usage with a reminder how to upgrade your traffic quota. If you do not upgrade, and reach 100%, your bandwidth will be severely restricted (a few kbps only) and we'll notify you again. You can increase your traffic quota at any time via the control panel (as described above), and as soon as you're back within limits the bandwidth restrictions will be removed.
Do traffic quota increases automatically renew?
Yes. Any upgrades are included in your renewal order automatically - so if you add 100GB extra traffic quota, that will also be included in your renewals each month. If you don't want the upgrade any longer, you can remove it via the control panel (exactly the same process as adding it).
Can I purchase additional IP addresses?
Additional IP addresses can be purchased from the customer control panel (up to a maximum of 32) for £1 / $2 per month per IP.
Do you take backups of my VPS?
We take daily backups of your VPS free of charge, however, there is a small one-time fee of £15 / $25 per restore.
Can you install something on my VPS for me?
We're more than happy to help with any administration tasks on your VPS from installing software to troubleshooting application code. As this falls outside of the scope of our included support it is charged at £10 / $15 per 20 minutes.